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Claims Canada - December/January 2016


Ontario Auto Evolution
Upcoming changes to the province's auto insurance system will come into effect June 2016 - what adjusters need to know.

Expanding the Pollution Exclusion
A recent court case may broaden the application of the pollution exclusion in commercial liability coverage.

Cyber Challenges
What recent American developments reveal about the potential future of cyber liability in Canada.

Liability Notice
In Lloyd's Underwriters v. Blue Mountain Log Sales Ltd., a B.C. court wrestled with the issue of pre-tender defense costs.



Absolute Commitment
Moose Jaw, Saskatchewan's Keith Wright runs Absolute Claims Adjusters - a firm that believes in the value of small town service.

Cover Feature

The Measure of Adjusting
Insurance company claims departments are using a wide range of metrics to measure adjusting efficiency, such as shelf life, cycle time and service indexes. Independent adjusters are accustomed to being accountable for their work, time and professional expertise through ongoing measurements. But are these key performance indicators relevant to all aspects of the claims handling process? Are the metrics truly effective at improving claim resolution? And how can adjusters and claims managers agree on the measurements that matter most?

Message From the President