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Claims Canada - December/January 2014


Diminished Value
Recent court decisions reveal a changing landscape in Alberta on determining how much a vehicle involved in an accident is worth.

Lessons in Policy Language
Ontario Court gives a plain and simple reading of the faulty workmanship exclusion.

Is Anybody Home?
A British Columbia court clarifies the scope of vacancy exclusion in the homeowner's insurance policy.

Trends in Subrogation
Subrogation has historically been the forgotten corner of a claims department - it shouldn't be, one lawyer argues.

Liquor Liability
Some key concepts every adjuster and claims examiner should know when confronted with alcohol-related claims.



All in the Family
Georgian Claim Services Inc. has a unique commitment to quality that transcends the traditional employer- employee relationship.

Cover Feature

Going Mobile
The rapid take-up of mobile devices by newer generations of consumers may spell big changes for the claims management process. Mobile claims technology in the form of tablets and other tools have existed for some time for adjusters and insurance companies, but to date only a handful of insurers have experimented with mobile apps for customers. How will mobile technology evolve for insurance companies, clients and adjuster partners? Should insurer mobile apps be directed to customer, or adjuster, functionality? And how will the integration process work for all parts of the claims value chain?

Message From the President

First Notice

Education Forum