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Claims Canada - December/January 2014


Diminished Value
Recent court decisions reveal a changing landscape in Alberta on determining how much a vehicle involved in an accident is worth.

Lessons in Policy Language
Ontario Court gives a plain and simple reading of the faulty workmanship exclusion.


Cover Feature

Going Mobile
The rapid take-up of mobile devices by newer generations of consumers may spell big changes for the claims management process. Mobile claims technology in the form of tablets and other tools have existed for some time for adjusters and insurance companies, but to date only a handful of insurers have experimented with mobile apps for customers. How will mobile technology evolve for insurance companies, clients and adjuster partners? Should insurer mobile apps be directed to customer, or adjuster, functionality? And how will the integration process work for all parts of the claims value chain?