Table of Contents
Claims Canada -
Car repair facilities are under financial pressure - one estimate suggests that half of all shops could close within ten years
Get to know your CIAA Executive - Ontario Region
The Cost of Ignorance in Structural Engineering
Risk and the Older Driver
Why your future caseload may increasingly include clients 50+ years of age
The MIG's Grey Area
A recent decision raises questions on what is - and what isn't - included in the Minor Injury Guideline (MIG)
What exactly is an "Accident?"
Conflicting decisions have made the interpretation about as clear as mud
The Other Side of the Fence
One lawyer argues that Independent Medical Exams are often unnecessary
Brampton, Ontario's Dara Banga caught the entrepreneurial bug and launched his own adjusting firm, DSB Claims Solutions, just over a year ago. His main weapon? A singular focus on quality and customer satisfaction.
On The Scene
Message From the President
Breaking Through the Clichés
Customer service is a "motherhood and apple pie" issue; everyone is in favour of it, at least in theory. Yet service levels vary considerably by industry, company - and adjusting firm. Instead of relying on lip service or empty platitudes, modern claims professionals have to embrace a culture of service that emphasizes fairness, expectations and respect.