A strata (condo) unit owner in British Columbia has been ordered to pay their strata corporation’s $25,000 insurance deductible after being found responsible for a water leak that damaged other units and the strata’s common property.  Civil Resolution Tribunal vice…

While in-house claims adjusting generally works well on low-severity events, larger-scale events often require the personal touch and the explanation of next steps, notes Lorri Frederick who recently retired from her role as president of ClaimsPro. “We see the independent…

One of the largest wildfires burning in Western Canada is the Patry Creek fire, 25 kilometres north of Fort Nelson, B.C., which re-emerged May 2 after smouldering through the winter.   It has now been measured at more than 700 square…

An increase in secondary auto accident claims for drivers using rental cars while awaiting repairs on their main rides is highlighting the need for an important post-accident conversation with clients. Drivers involved in at-fault collisions while using rental cars often…

CHARLTON-DACK, ONT. – The Municipality of Charlton and Dack is making an application to the Disaster Recovery Assistance Program through the provincial government to help with costs related to repairing damaged culverts and roads caused by the April 12 rainstorm. …

Canada’s auto theft crisis appears to be getting worse, with new data from Insurance Bureau of Canada (IBC) showing auto theft claims topping $1 billion for the second year in a row. In 2023, the cost of insurance claims for…

Most insurance customers buy a policy and set it aside. What people don’t tend to do is dedicate three hours to reading and understanding that document’s terms, notes new ClaimsPro president Paul Gilbody. “You kind of stick it in a…

The current economic environment is leading to more complex claims handling for the transportation sector, a senior claims adjuster tells Canadian Underwriter. Canada’s transportation industry is facing financial hardships, including low freight rates, high interest rates and increased expenses. All…

Thousands of people in Western Canada remain displaced from their homes as wildfires threaten their communities, triggering evacuation orders and alerts. In British Columbia, a widening area around the northeastern community of Fort Nelson is under evacuation, with the Parker…

A wildfire just outside the community of Fort Nelson has grown as residents in British Columbia’s northeast receive more evacuation orders. An updated estimate from the BC Wildfire Service says the blaze spans 84 square kilometres, a significant increase since…

To determine required water flow to fight fires on new developments, the 1999 Fire Underwriters Survey is more than just a technical standard, it’s the City of Calgary’s “policy,” the Court of Appeal of Alberta has ruled. And since Calgary…

A state or state-sponsored actor was likely responsible for a series of cybersecurity attacks targeting British Columbia government networks, Mike Farnworth, B.C.’s public safety minister and solicitor general, said Friday.  He said he personally did not know the identity of…