Claims Canada

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Changing the Environment

February 1, 2016 Emily Atkins, Editor

Pieter Heydenrych is set to adjust environmental claims and move the social needle as well

Fred Plant, president, Canadian Independent Adjusters' Association; senior VP, Atlantic at ClaimsPro; former president, Plant Hope Adjusters; 2008 president, CIAA
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Message from the President

February 1, 2016 Fred Plant, President, Canadian Independent Adjusters' Association

Ours is a noble profession and you should be proud of the important work you do, every day – delivering the product of the Property & Casualty Insurance Industry in Canada. The Ontario Chapter of the Canadian Independent Adjusters’ Association

Staff of Absolute Claims Adjusters of Moose Jaw, Saskatchewan
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Absolute Commitment

December 1, 2015 Craig Harris, Freelance Writer

Moose Jaw, Saskatchewan’s Keith Wright runs Absolute Claims Adjusters – a firm that believes in the value of small town service.

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Liability Notice

December 1, 2015 Todd Davies, partner; and Scott Harcus, associate, Alexander Holburn Beaudin LLP

In Lloyd’s Underwriters v. Blue Mountain Log Sales Ltd., a B.C. court wrestled with the issue of pre-tender defense costs.

Anne Juntunen, Associate, Halfnight McKinlay
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Cyber Challenges

December 1, 2015 Anne Juntunen, associate, Halfnight McKinlay

What recent American developments reveal about the potential future of cyber liability in Canada.

Fred Plant, president, ACEI
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La Plume du Prsident

December 1, 2015 Fred Plant, president, ACEI

Notre profession est une profession noble; vous devriez être fiers du travail important que vous accomplissez chaque jour, c’est-à-dire d’offrir le produit du secteur de l’assurance de dommages au Canada. L’un des nombreux avantages d’être président national de l’Association canadienne

Fred Plant, President, Canadian Independent Adjusters' Association
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Message from the President

December 1, 2015 Fred Plant, President, Canadian Independent Adjusters' Association

Ours is a noble profession and you should be proud of the important work you do everyday – delivering the product of the Property & Casualty Insurance Industry in Canada. One of the many benefits of being National President of

Michael S. Teitelbaum, partner, Hughes Amys LLP
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Expanding the Pollution Exclusion

December 1, 2015 Michael S. Teitelbaum, partner; and Yulia Pesin, associate, Hughes Amys LLP

A recent court case may broaden the application of the pollution exclusion in commercial liability coverage.

Daniel Strigberger, partner, Samis & Company
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Ontario Auto Evolution

December 1, 2015 Daniel Strigberger, partner, Samis & Company

Upcoming changes to the province’s auto insurance system will come into effect June 2016 – what adjusters need to know.

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The Measure of Adjusting

December 1, 2015 Craig Harris, Freelance Writer

Insurance company claims departments are using a wide range of metrics to measure adjusting efficiency, such as shelf life, cycle time and service indexes. Independent adjusters are accustomed to being accountable for their work, time and professional expertise through ongoing measurements. But are these key performance indicators relevant to all aspects of the claims handling process? Are the metrics truly effective at improving claim resolution? And how can adjusters and claims managers agree on the measurements that matter most?

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Share and Share Alike

October 1, 2015 Insurance Institute of Canada

Peer-to-peer technologies are allowing individuals to offer rides in their cars to people for a fee, and to rent their houses to strangers. For adjusters, claims arising out of these new shared economies are anything but simple.

Fred Plant, president, Canadian Independent Adjusters' Association; senior VP, Atlantic at ClaimsPro; former president, Plant Hope Adjusters; 2008 president, CIAA
Feature Insurance

The Path Forward

October 1, 2015 Craig Harris, Freelance Writer

With more “boots on the ground,” CIAA president Fred Plant says the time is right for a renewed commitment to the key issues facing front-line adjusters.