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The Measure of Adjusting

December 1, 2015 Craig Harris, Freelance Writer

Insurance company claims departments are using a wide range of metrics to measure adjusting efficiency, such as shelf life, cycle time and service indexes. Independent adjusters are accustomed to being accountable for their work, time and professional expertise through ongoing measurements. But are these key performance indicators relevant to all aspects of the claims handling process? Are the metrics truly effective at improving claim resolution? And how can adjusters and claims managers agree on the measurements that matter most?

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Share and Share Alike

October 1, 2015 Insurance Institute of Canada

Peer-to-peer technologies are allowing individuals to offer rides in their cars to people for a fee, and to rent their houses to strangers. For adjusters, claims arising out of these new shared economies are anything but simple.

Fred Plant, president, Canadian Independent Adjusters' Association; senior VP, Atlantic at ClaimsPro; former president, Plant Hope Adjusters; 2008 president, CIAA
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The Path Forward

October 1, 2015 Craig Harris, Freelance Writer

With more “boots on the ground,” CIAA president Fred Plant says the time is right for a renewed commitment to the key issues facing front-line adjusters.

Fred Plant, president, ACEI
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La Plume du Prsident

October 1, 2015 Fred Plant, president, ACEI

Notre profession est honorable. Vous devriez être fiers du travail important que vous accomplissez chaque jour, c’est-à-dire d’offrir le produit du secteur de l’assurance de dommages au Canada. Nous avons tous déjà entendu dire que rien ne fonctionne sans assurance.

Fred Plant, President, Canadian Independent Adjusters' Association
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Message from the President

October 1, 2015 Fred Plant, President, Canadian Independent Adjusters' Association

Ours is a honourable profession. You should be proud of the important work you do everyday – delivering the product of the Property & Casualty Insurance Industry in Canada. We have all heard it said that nothing works without insurance.

Jean-Franois Goulet, mechanical engineer, CEP Forensic Engineering Inc.
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Driver ID

October 1, 2015 by Claims Canada

Discovering the actual sequence of events in an accident can be a surprisingly difficult task.

Don McGarvey, partner, McLennan Ross LLP
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The ‘Derivative’ Claim

October 1, 2015 Don McGarvey, partner; and Kate Whittleton, associate, McLennan Ross LLP

A recent Alberta court decision suggests that insurers should tread carefully on coverage involving intentional acts and negligence.

Heather A. Sanderson, principal, Sanderson Law
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Getting the Lead Out

October 1, 2015 Heather A. Sanderson, principal, Sanderson Law

What are the implications of lead paint liability for Canadian insurance coverage?

Danny Fung, President & Senior Technical Consultant, Newtron Group
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Reducing Loss through Restoration

October 1, 2015 Danny Fung, President & Senior Technical Consultant, Newtron Group

A look at equipment restoration and its effects on commercial claims across Canada.

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What is this Thing?

October 1, 2015 Craig Harris, Freelance Writer

The Internet of Things has the potential to blend connectivity with insurance claims. Think of it as a bridge between the old economy of bricks, mortar and physical objects and the new economy of mobile devices, data networks and analytic engines. It’s estimated that billions of “things” will be linked to the Internet within the next five years through sensors located in cars, homes and businesses. How will this connected world affect loss adjusters, insurance companies and the entire claims management process?

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La Plume du Prsident

August 1, 2015 Albert Poon, president, ACEI

La consolidation constitue une partie fondamentale du secteur de l’assurance de dommages. Il y a récemment eu un élan en matière de fusion et d’acquisition d’entreprises au sein du marché. La proposition de 28,3 milliards de dollars effectuée par ACE

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The Right Network

August 1, 2015 Craig Harris, Freelance Writer

Former CIAA president Miles Barber heads up Manitoba-based Network Adjusters Ltd., a firm focused on quality of service and individual attention to customer needs